At PostCard Bay, we want you to be completely satisfied with your order. This Refund Policy explains when refunds, reprints, or credits are available for our postcard design and printing services.

Order Cancellations

Orders may be cancelled for a full refund at any time before your job enters printing production. Once a job has entered production, it can no longer be cancelled or refunded, as materials, and labor have already been committed.

Printing & Production Errors

If your order arrives damaged, defective, or does not match the approved proof due to an error on our part, we will reprint your order at no additional cost or issue a full refund, at our discretion. Please contact us within 10 business days of receiving your order to report any issue.

• Our error: Free reprint or full refund.
• Customer-supplied artwork errors: Not eligible for refund once approved and printed (see below).
• Shipping delays caused by the delivery carrier: Not eligible for refund, as delivery timing is outside our control.

Customer-Approved Proofs

Once you approve a design proof or your file for print, you are responsible for its content, spelling, layout, and accuracy. Because custom printed postcards are manufactured to your specifications, orders are non-refundable after approval unless the finished product does not match the approved proof due to a production error on our part.

How to Request a Refund

To request a cancellation, reprint, or refund, contact our support team with your order number and a description of the issue. We aim to respond to all refund requests within 1 business day. If approved, we will process your refund to your original payment method within 2 business days. If you paid by credit card, please allow 5–10 business days for the refund to appear on your credit card statement.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services or business practices. Please revisit this page regularly. This Refund Policy was last updated on October 23, 2026.

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