Our Merchant & Processing Guarantees:The Postcard Bay Commitment
How We Protect Your Payment Information
Your payment information is processed through our secure third-party payment provider. Postcard Bay LLC does not receive or store your full credit card number — here's how we keep every transaction safe:
- Payments are processed by a secure, PCI-compliant third-party payment provider
- We never receive or store your full credit card number
- All payment data is transmitted over encrypted (SSL/TLS) connections
- Every order is a single, one-time charge — we do not run recurring or subscription billing of any kind
Transparent, Upfront Pricing
We believe in simple, transparent pricing — not surprise fees added after the fact.
- Design and shipping fees are flat-rate and disclosed before you place your order
- Custom design work applies only when needed — provide print-ready artwork and pay no design fee
- Every price shown matches what you're charged at checkout, down to the cent
Order Review Before Anything Goes to Press
- Every order includes a free design proof for your review and approval before your job enters production
- Your invoice reflects exactly what you were quoted — design fee, print cost, and shipping & handling, itemized
- Once you approve your proof, your order moves to print and shipping
Shipping, Fulfillment & Your Responsibilities
Once your order is approved, here's what to expect:
- Flat price for shipping & handling:
- $29.00 for orders under 20 lbs,
- or $39.00 for orders 20 lbs and over
- You'll receive a tracking link by email as soon as your order ships
- Please double-check your shipping address at checkout — we can't be responsible for delays caused by an incomplete or incorrect address
Common Payment & Security Questions
Postcard Bay LLC (888) 504-0541
As well, you will receive an immediate email confirmation with this billing descriptor upon successful payment.
Your Credit Card will never be re-billed or enrolled in any ongoing subscription.
To request a cancellation, reprint, or refund, please contact our support team with your order number and a description of the issue. We aim to respond to all refund requests within 1 business day.
If your refund request is approved, the refund will be issued to the original credit card used to make the payment. We do not send approved refunds by check or to a different card or account.
Once the refund has been processed, you will see the refunded amount appear on your credit card statement. Please allow 5–10 business days for the refund to appear, depending on your credit card issuer.
Refunds, Cancellations & Support
Orders can be cancelled for a full refund any time before your job enters production.
Once you've approved a design proof, your job moves into the printing stage.
Your postcards are custom-made specifically for you — they can't be used or resold for anyone else.
For this reason, and because materials, and labor have already been committed, your order can no longer be cancelled or refunded once it enters production.
Have a question about your payment or order?