PostCard Bay is committed to providing excellent service to both individuals and corporations who utilize our services. Our support staff is dedicated to reviewing and explaining how to best take advantage of our services, and managing your account. If you need assistance with any aspect of our services, offerings, or programs, please contact our support team using any of the following methods:

Contact Methods

Text Message (SMS) Support

Postcard Bay LLC uses text messaging only for individual customer care conversations, never for marketing.

• Purpose: One-to-one messages with a member of our team about your inquiry, quote, design proof, order status, or support request. We do not send bulk, automated marketing, or promotional texts.
• Consent: We only text you if you opt in using the SMS consent box on our Contact Us, Custom Design, Get a Quote, or Free File Check form, or to reply to a message you send us. The box is optional and never pre-checked, and consent is not a condition of purchase.
• Payment safety: We will never ask for your credit card number, security code, passwords, or other payment details by text message.
• Frequency & cost: Message frequency varies based on your request. Message and data rates may apply.
• Opt out & help: Reply STOP at any time to stop receiving texts (you will receive one confirmation message), or reply HELP for help. You can also email support@PostCardBay.com.
• Privacy: We do not sell, rent, or share mobile numbers or SMS consent with third parties for marketing or promotional purposes.
• Carriers are not liable for delayed or undelivered messages.

For full details, see our SMS Terms and Privacy Policy.

Information to Include in Your Request

• Name of Individual Making the Request
• Company Name (if applicable)
• PostCard Bay Account Number (if applicable)
• PostCard Bay Task Reference Number (if applicable)
• Detailed Description of the Issue or Concern
• Description of any Efforts Already Made to Resolve the Issue
• Contact Information (email and telephone number)
• Preferred Method of Contact for a Response

Please note that this information will be used by PostCard Bay to action your request. If you would like to know how PostCard Bay collects and uses personal information, please refer to our Privacy Policy. We appreciate your business and the trust you have placed in PostCard Bay.